My streaming services keep buffering and/or is blurry.
Please contact support to resolve this issue. Changes to the account can be made to improve video streaming speeds.
My internet goes down once a month between 1am to 3am saying I have no data.
This happens due to the monthly maintenance with our provider to recycle our data services. This is only temporary and normal internet use and data comes back after the regularly scheduled maintenance, which takes about 1-3 hours. This is just temporary and nothing needs to be done. Your router will automatically connect again once the...
My video is blurry/pixelated on my firestick.
Depending on your speeds it may not be enough to keep up with what the firestick needs to stream clear video. To fix this try the following steps to see if it resolves the issue. Step 1: Launch the Fire TV Stick menu and select Preferences.Step 2: Select Data Monitoring.Step 3: Tap Data Monitoring again...
My connection keeps dropping and comes back after a few minutes. How do I fix this?
Please update the router software to our latest version. Contact us for steps on how to update the router.
What do I do if I have no internet connection?
If you are having issues with the connection please try the following steps. Unplug the router from power. Wait 10 minutes. Plug power back into the router. If you are still having issues after trying this, please contact support by one of the methods below: Chat: https://mobiledata2go.com/ FB Chat: https://www.facebook.com/MobileData2Go/ Email: Support@mobiledata2go.com
